Billing FAQ
- Why did I receive a bill from you?
- Have you filed my insurance?
- Can I make monthly payments?
- Can I make a credit card payment?
- I have applied for Medicaid and am waiting to hear from them. What do I do with your bill?
- I am due a refund, when should I expect it?
- I am filing an appeal to the insurance. What action do I need to take with you?
- You have a contract with my insurance company and I disagree with the amount you charged me?
Why did I receive a bill from you?
Yes. Contact our office to set up a budget plan. Your account should be paid in full within four months. When you contact us, please inform one of our representatives if you are financially unable to do this.
We will file all claims to insurance as long as you have provided all the information to our office. In some cases, the facility in which the study was performed does not provide this information to us. If your billing statement does not show insurance filed, please contact our office as soon as possible to give us your insurance information.
Yes. Contact our office to set up a budget plan. We would like for your account to be paid in full within four months. When you contact us, please inform one of our representatives If you are financially unable to do this.
Can I make a credit card payment?
Yes. We accept Mastercard and Visa. You may either enter your credit card information on your bill and mail it in or you may call our office and pay over the telephone. A receipt will be mailed to you confirming that the charge was processed.
I have applied for Medicaid and am waiting to hear from them. What do I do with your bill?
Please contact our office and let us know if you have applied for Medicaid. Once your Medicaid has come through, you will need to contact us again to give us your Medicaid information.
I am due a refund, when should I expect it?
We process overpaid accounts on a regular basis. Please allow 4 weeks from the date in which you receive your insurance EOB. After four weeks, please contact our office if you don't receive a refund due to you.
I am filing an appeal to the insurance; will you still turn my account over to collections?
Communication is vital. Please inform us if you are filing an appeal with your insurance company. Until the appeal is processed, the balance on the account is your responsibility. You should pay the balance. If any additional payment is made by the insurance company, we will refund you the amount that was overpaid.
You have a contract with my insurance company and I disagree with the
amount you charged me.
When we have a contract with an insurance company, we only bill you for the amount that the contact allows. You should confirm the amount that appears on your billing statement with the EOB you received from the insurance company. If they do not match, please contact our office. You may be required to contact your insurance company to settle the issue.